Marketing Agent

Posted in

Madani Studios

Company Website

http://www.madanistudios.com/

Company Email

info@madanistudios.com

Job Type

Contract

Location

Fajara

Address

Kairaba Avenue

Description :

Job Duties:

  • Providing help and advice to customers using your business’s products or services
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Handling customer complaints or any major incidents
  • Issuing refunds or compensation to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service your business is providing

Qualifications:

Although the job is open to all, the following degree or Diploma may improve your chances:

  • Business Management

Skills:

  • Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require
  • Problem-solving skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • The ability to work well under pressure
  • Business and planning skills to develop customer service policies
  • Good personal presentation, especially when working with customers face-to-face
  • A commitment to improve your own customer service skills on an ongoing basis.

Salary: Very Attractive

Working hours: Flexible

Position:Filled

Location On Map